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RESOURCES
Frequently Asked Questions
Here are answers to some of the the questions we get asked the most. If you can’t find what you’re looking for, feel free to reach out directly to us.
About Qippay
Understanding Open Banking
Qippay's Solutions
Customer Experience
Pricing & Benefits
Security & Compliance
Support & Resources
We offer ‘Pay by Bank’ solutions that enable businesses to process payments directly from customers’ bank accounts. This approach eliminates traditional card fees, promotes near-instant settlements, and ensures high-security levels through bank-grade encryption.
Onboarding with Qippay is efficient and user-friendly, allowing businesses to start processing payments within hours even without prior experience in Open Banking.
We are located in Wynyard Quarter , Auckland, New Zealand, with intentions for international expansion.
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Qippay's Solutions
At Qippay, we are dedicated to creating innovative ways for individuals and businesses to pay and receive payments efficiently. Our core offerings include:
Qip PayBy: A one-time bank-to-bank payment solution ideal for e-commerce, utilities and retail, ensuring quick, secure transactions.
Qip SetPay: A forthcoming recurring payments solution for memberships, subscriptions, and other repeat billing, launching in 2025.
Both solutions come with two connectivity options:
Hosted: A straightforward payment gateway directing customers to a Qippay payment page before returning them to your site.
Embedded: A white-labelled service for deeper integration, allowing transactions to occur within your platform, and enhancing brand visibility.
The selection depends on your operational needs:
Hosted: Ideal for businesses seeking an easy-to-implement, secure solution.
Embedded: Best for companies wanting full control over customer interactions while keeping your brand at the forefront.
Yes. QR codes can be deployed to direct consumers to a secure payment page, where they can complete their transactions with ease. While the QR code itself is not the method of payment, it serves as a fast and user-friendly way to access the payment process, ensuring a smooth and efficient experience for both merchants and customers.
Customer Experience
Customers can complete payments directly from their bank accounts without manual data entry or card details, ensuring a secure and frictionless process. Our Embedded solution ensures that your customers never leave your environment and we are invisible in any client journey – keeping your brand front and centre.
Open Banking minimises fraud risks and avoids card data exposure through bank-level authentication and encrypted, consent-driven transactions.
Pricing & Benefits
Qippay solutions eliminate traditional card network fees, offering a predictable and low-cost fee structure.
Simple Set-up: Fast same-day set-up for approved merchants on our Hosted solution.
Robust Security: ISO/IEC27001 certification ensures data protection.
Improved Cash Flow: Near-instant settlements boost cashflow and enhance operational efficiency.
Affordable Pricing: Some of the lowest acceptance fees in New Zealand, and significantly lower than card transactions.
Enhanced Customer Satisfaction: Frictionless payment experiences increase loyalty.
Security & Compliance
Our solutions are meticulously designed to safeguard your data throughout the entire process. We are serious about security and implement robust measures, including:
Secure By Design: Leveraging advanced encryption technologies to keep your stored and in-transit data secure.
ISO/IEC27001 Certification: Regular audits to maintain compliance with international security standards.
Continuous Monitoring: An in-house team oversees security events and performs regular vulnerability assessments.
We use your information to onboard your business, meet compliance requirements, and process payments, all stored securely in line with our privacy policy.
Qippay has undergone independent assessment and certification with the internationally recognised ISO/IEC27001 standard for Information Security Management.
No, unlike screen-scraping solutions in the market, Qippay does not store sensitive customer banking data. All transactions are authorised directly through the customer’s bank.
Customer consent is required for payments and data sharing, which can be revoked anytime, ensuring transparency and regulatory compliance.
Yes, Qippay has direct contracts with each bank, granting us the necessary access for payment processing.
Approved TPPs are listed on the Payments NZ website and undergo rigorous vetting to meet security and regulatory standards. Qippay also meets the stringent due diligence requirements of our bank partners and integrators, such as ANZ, ASB, BNZ and Westpac.
Support & Resources
Implementation is swift, often within days or hours.
Key steps in the implementation, include:
Discover & Deliver: Conducting a discovery session to align on needs.
Onboarding & KYC: Our streamlined KYB/KYC process ensures speedy completion, review and approval.
API Testing & Integration: Accessing Qippay’s API environment with required documentation.
Go Live: Final checks to transition to the LIVE environment.
Absolutely. Our hosted Hosted solutions are designed for easy implementation, and we provide comprehensive guidance throughout the process.
Post-implementation, we offer extensive support, including ongoing training and operational assistance.
For further inquiries or to initiate your journey with Qippay, please fill out our contact form or reach us at info@qippay.com or +64 9 300 1424.
Understanding Open Banking
Open Banking allows authorised third-party providers (TPPs) like Qippay, to securely access banking data (with customer consent) via APIs, to initiate payments directly from bank accounts and provide value-added financial services.
An API (Application Programming Interface) is a set of protocols that enables different software applications to communicate, defining how data requests and responses are exchanged, enabling different systems to work together.
Businesses benefit from lower transaction costs, near real-time payments, and enhanced security. Their customers enjoy more control and less friction in the payment process, leading to less cart abandonment and more sales. Open Banking also facilitates innovative services like digital wallets, bank account aggregation and switching solutions, which can elevate client experience and improve operational efficiency.
Consumers benefit from greater control over their financial data, enabling secure sharing with third-party providers (TPPs) like Qippay to access innovative financial services tailored to their needs. This fosters competition among banks and fintechs, leading to better products, lower costs, and enhanced transparency.
We partner and integrate with ANZ, ASB, BNZ and Westpac to deliver secure, scalable, and compliant Open Banking solutions. These partnerships ensure robust API integration, enabling businesses to streamline payment processes, reduce transaction costs, and enhance cash flow with near-instant settlements.
About Qippay
We offer ‘Pay by Bank’ solutions that enable businesses to process payments directly from customers’ bank accounts. This approach eliminates traditional card fees, promotes near-instant settlements, and ensures high-security levels through bank-grade encryption.
Onboarding with Qippay is efficient and user-friendly, allowing businesses to start processing payments within hours even without prior experience in Open Banking.
We are located in Wynyard Quarter , Auckland, New Zealand, with intentions for international expansion.
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